EU - CG Generalist / Account Manager

Description

Summary:

Image-Metrics, one of the world’s leading facial animation companies in games has an opening for a Sales Support Artist based out of the UK. This is a unique opportunity that will allow you to work with the very best game teams and film production in the industries on many levels. You will work with sales, production and studios to utilize Image Metrics tools and process to build leading edge facial animation in games.

Role for Successful Candidate:
* Be the external technical expert and free range trouble-shooter for customers who have adopted Image Metrics services into their pipeline.
* Demonstrate extensive knowledge and experience in the 3D animation process, especially as related character tasks.
* Build effective demo content and manage test process with customers to help sales secure studio adoption.
* Exceptional communication skills in dealing with both technical and artistic groups.
* Must be confident, well spoken and have an understanding of etiquette, diplomacy and general studio sensibilities.
* Be aware of new technologies, techniques, and processes that will benefit studio’s production processes for current and future projects.

Responsibilities:

* Manage customer adoption process. This person will visit customers and make sure Image Metrics’ product results are delighting those customers.
* Pro-active problem solving abilities and a strong sense of creativity and respect for aesthetics.
* Ability to establish priorities, work independently or within a group, and work with minimal supervision.
* Assist internal and external animators and artists with technical troubleshooting of shots.
* Work with technical staff in support of in-house production and customer site software support.
* Utilize experience and customer feedback to help design effective solutions for facial rigs, and evaluate client and existing facial rigs and provide feedback for potential improvements.
* Help build effective and compelling Demo’s for Sales & Marketing.
* Help design and execute project work plans to produce known deliverables on a pre-determined timetable set with customers based on current projects and workload. Support US production team in meeting European customer needs and milestones.
* Provide support and development of tools and procedures to extend and enhance the pipeline.
* Ensure adequate pre-production and testing of new concepts/techniques prior to production.
* Support and work with multiple departments, including Performance Capture, Animation, Textures/Lighting/Rendering, Compositing, and Research and Development.
* Ensure pipeline development follows studio policies and guidelines.