Developer Support Engineer

Description

The primary activity is to proactively support SN Systems’ customers in their use of the company’s products, both remotely and face-to-face.

The majority of customers are games programmers; to support them you will need to gain a thorough knowledge of the products and an understanding of the C/C++ code they are developing with the products.

This is a technical role and involves investigating and resolving customer problems. Additionally you are likely to visit customers to investigate problems, demonstrate products, and ideally, make presentations about our products.

The ideal candidates will be able to communicate technical issues clearly, be patient with busy customers and, above all, enjoy solving problems.

You will work closely with the product development team’s highly skilled programmers.

This role will be based out of the San Jose office.