QA Supervisor

Description

• Responsible for overall test scheduling for project(s)
• Responsible for resource management and prioritization
• Ability to effectively supervise an in-house, outsourced or offsite QA group
• Track and manage the daily workload of the QA Department
• Detailed tracking and timely reporting of work progress and deliverables to Production and QA Management
• Interface regularly with management and testers to obtain and exchange information
• Effectively and objectively, communicate the status and risks of the project to Management and Production
• Be the ‘expert’ on the testing status of the game and its features
• Interact directly with Development team to discuss test scheduling and issues
• Create test structure and oversees test plan creation
• Supervise the creation of test cases and test suites that cover all game functionality
• Offer guidance to all testers in the troubleshooting of escalated bugs of a complex nature
• Provide thoughtful and professional feedback on tester performance and gameplay related issues
• Proactively gather feedback from clients and monitor customer satisfaction
• Manage the project database; ensuring high quality on bug entry, timely response on requests for more information, and proper bug flow
• Diagnose and communicate issues at a high-quality level (i.e., complex bug troubleshooting and scheduling conflicts) to upper management
• Assist in the creation and implementation of training materials for team members
• Coach and mentor testers on proper QA processes