Community Manager

Description

The successful candidate will manage the day to day operational activities surrounding the reporting and administering of the online community. This roles acts as the administrator for both online communities as well as for the content management tool. While working in a cross functional team the Community Manager keeps the online community engaged and grows the community base. This individual will effectively utilize knowledge of the game and community to assist the Marketing Department with ideas and designs that will work to drive revenue.

Responsibilities:
• Assists and oversees a vibrant pre and post-ship website that features franchise content, community-generated content, forum discussions, downloads, and other interactions.
• Collaborates with internal departments to ensure that community feedback is addressed.
• Helps develop community assets such as podcasts, developer interviews, product updates, game tips and tricks.
• Maintains consistent presence and promotes user-friendly environment on community message boards.
• Works in collaboration with the Quality Assurance and Customer Support teams to ensure a positive player experience.
• Helps conduct private and public tests to gather community feedback that will help improve final product quality.
• Drafts and distributes community reports including community reaction, metrics, and research.
• Assists with the company's involvement in trade shows, exhibitions, and other events.
• Assists other members of the community team with community-related tasks.
• Generates reports regarding the online community and customer reviews; analyzes the results.