Test Operations Lead
Description
BioWare is a division of EA which crafts high quality multiplatform
role-playing, MMO and strategy games, focused on emotionally engaging,
rich stories with unforgettable characters and vast worlds to discover.
Since 1995, BioWare has created some of the world's most critically
acclaimed titles and franchises, including Baldur's Gate, NeverWinter
Nights, Star Wars: Knights of the Old Republic, Jade Empire, Mass Effect
and Dragon Age. BioWare currently operates in Edmonton (Alberta,
Canada), Montreal (Quebec, Canada) and Austin (Texas).
BioWare’s games have continually achieved critical and commercial success. All of our published titles are highly rated at www.gamerankings.com;
in fact we have 6 games in the top 1% highest rated games of all time!
In 2008, BioWare was acquired by Electronic Arts, a leading global
interactive entertainment publisher. For more information on BioWare,
visit www.bioware.com, or follow us on Twitter at www.twitter.com/bioware . To join the millions of fans already registered with the BioWare community, go to http://social.bioware.com
Role Overview:
BioWare Quality Assurance acts as a
quality gauge during development, testing not only the product, but the
processes used to create the product. Quality Assurance is intended to
be proactive and catch problems before they make it into the product.
The TestOps Lead is responsible for providing technical and operational support to the QA Department across multiple locations and disciplines.
Key Responsibilities:
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TestOps Strategy
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• Provide overall vision and leadership to the TestOps team.
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• Manage and grow the capabilities of the TestOp team and its members.
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• Act as an advocate for TestOps excellence within the studio
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• Ensure quality and timely delivery of all QA deliverables for the studio development teams
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Localization QA Support
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• Improve Localization Testing Efficiency
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• Provide LT provider with better context and training ("how does the game work?")
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• Ensure time build delivery to LT test center
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• Work with LT test center to develop processes and expectations that live up to studio expectations
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• Standardize best practices
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• Ensure LT Test Center has sufficient save game library
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• Provide Build Library for LT Test Center
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Submissions/Compliance
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• Ownership Submissions Document
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• Primary point of contact with internal key stakeholders and 1st party certification
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• Provide awareness of top issues that have caused other products to fail certification
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• Age Ratings support
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• Legal support
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Other
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• Manage hardware (console tracking, e.g. retail kits etc.) centrally and assist with software, hardware and equipment forecasts
for the QA Department at all locations.
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• Manage non-development QA requests (e.g. Marketing, IT, Web-team, Community etc.)
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• Provide scheduling overhead for internal on-boarding and QA Trainings
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Qualifications:
- 3+ years of experience in Quality Assurance
- 3+ years of experience in project management
- 2+ years of experience in Localization or Localization Testing
- Proven track record of quality execution of strategic, innovative and operational objectives
- Excellent program and project management skills (e.g. managing to
timelines & budgets, setting expectations, sharing knowledge, etc.)
- Excellent written and verbal communication skills. Technical writing experience or editorial experience is a plus.
- Strategic planning
- Proven ability to juggle multiple priorities in a fast paced environment.
The TestOps Lead:
- Has the ability to find out-of-the-box/non-traditional ways of problem solving, and apply innovative thinking when approaching and defining solutions.
- Is self-directed/motivated individual with the
willingness and ability to personally jump in, roll up their sleeves and
get to work in either a strategic or executional capacity when needed.
- Provides recommendations & takes the lead on initiatives without being prompted by internal or external partners.
- Gets it done – Believes that actions speak louder than words, thrives on achievement.
- Is excellent at building and maintaining relationships with developers and external parties.
- Has the ability to quickly identify the impact of a problem and provide actionable solutions.
- Is excellent at and has a proven task prioritization, scheduling, follow-up/follow-through skills.
- Is an excellent and effective communicator (verbal/written) with proven track record.
This Job is no longer active!