Description
Gameloft, an international publisher and developer of video games
for smartphones, console, tablets and feature phones, is seeking a gifted Game Community Manager to join our
growing team.
Under the supervision of the
Product Manager, the Game Community Manager is the representative of consumers
within Gameloft teams and is responsible for animating and building engagement
with our players using all relevant channels. The successful candidate will
manage, launch, promote and sustain the communities for a portfolio of social
free-to-play games. This role is located in our production studio in Toronto but
you will also work and coordinate with our international teams including but
not limited to Marketing Managers, Web Development studios, Video Production
studios, Artists, Community Managers and Customer Care Managers.
Responsibilities:
The GCM closely collaborates with the relevant people
from the game team, support teams and customer care, in order to make sure all
players concerns are addressed and solved. The GCM also defines and executes
the Community Management activity in their games.
Define & implement
community actions
·Be responsible for the community management activity of their
games whatever the channel: in game, Facebook, forums, Twitter, Games’ pages on
the stores
·Run animations for the community: editorial, contest, polls or any
other content in order to capture the interest for each gaming community and
contribute to a better engagement and viralization
·Network with community members and identify community leaders.
Train and empower community leaders to participate on a more significant
engagement level
·Provide customer support in order to help them in their needs: the
GCM is the main point of contact between players and the team
Consumer satisfaction
·Identify most typical issues based on the feedbacks of the
community and the internal reports (stores reviews, escalations from Customer
Care agent) and escalates them. Coordinate with relevant teams to define a
consistent consumer policy on all levels and topics: piracy, compensation, etc.
·Responsible for maintaining, updating & sharing a game database accessible by the Game Team,
the Customer Care Agents and all the marketing local teams
Monitoring & Reporting
·Identifies and reports trends in usage and advises the Game Team
on potential opportunities
·Monitor and moderate discussions, resource postings, within the
community of their games on internal & external channels including stores
·Monitor and measure the success of community engagement (I.E
number of fans, engagement, reach, and any other pre-defined KPI) reporting to
Product Managers and sharing with all the game team members
·Report activity, results to the Product Manager (local)
Qualifications
·1 to 3 years of experience in community management or social
marketing and/or blogging and/or copywriting
·Passion for games and nice to have: a good video game experience
(knowledge of game styles and gaming experiences)
·Postgraduate diploma in Communication, Marketing, Foreign
Languages a plus
·Excellent command of English language, both verbal & written
is a must (second language is a BIG plus)
·Computer Literate (Internet Browsing, Windows, MS Office,
Photoshop)
·Outstanding communication skills with an ability to think out of
the box
If your skillset and interests align with the above then "Get
in the Game"!
About Gameloft
Gameloft is a leading international publisher and developer of
downloadable video games. For 10 years, Gameloft has been established as one of
the top innovators in its field. The company creates games for mobile phones,
smartphones, iPhone, iPod touch and iPad. Gameloft games are also available to
players on WiiWare, DSiWare, Microsoft Xbox LIVE Arcade and
PlayStation®Network.
Partnership agreements with leading licenses such as UNO™,
Ferrari, Shrek, CSI, Spider-Man and Brothers in Arms allow Gameloft to form
strong relationships with international brands. In addition to the
partnerships, Gameloft owns and operates titles such as Real Football, Asphalt
and Brain Challenge.
Gameloft is present on all the continents with its own production
studios, employing over 4,500 developers, and distributes its games in over 100
countries. Gameloft is listed on Euronext Paris (ISIN: FR0000079600, Bloomberg:
GFT FP, Reuters: GLFT.PA)
For more information go to www.gameloft.com.