Support Engineer - Los Angeles

Description

We're looking for an enthusiastic and outgoing person to join our IT Support team in our LA office. You will be working with a vast and complex array of technologies for one of the world's leading visual effects and animation studios.

Duties and responsibilities include:

• Provide 1st/2nd level technical support.
• Assist in the planning and implementation of additions, deletions and major modifications to the supporting local infrastructure.
• Follow IT procedures as established by the Sydney studio.
• Oversee the administration and maintenance of the company's Los Angeles infrastructure, including workstations, servers, storage, network, tape backups and video equipment.
• Ensure the reliable and efficient handling of video media and image data to meet the needs of staff and clients through all service areas (transfer, duplication, display, editing, archiving).
• Maintain video & data capture & transfer systems (Mac, PC or other).
• Perform maintenance on a broad range of video equipment, including display set-ups and alignment through to cabling and routing, if required.
• Manage the company's IP telephone and Video Conferencing systems at the local level.
• Occasional requirement to perform after hours and/or weekend support.
• Relocation of IT equipment (moving machine/s, monitors etc).
• Ensure that asset management, licensing, OH&S, and other company policies are being adhered to.
• Get quotes and manage vendors as required
• Assist with project tasks driven by the Sydney studio.
• Generate and maintain both internal and end user documentation, as required.
• Take calls from Editorial when issues arise and respond appropriately;
• Strong knowledge of and experience with Avid Media Composer;
• Escalate issues to vendors if required;
• Assistance with daily office duties:  includes phone coverage, opening/closing of the office, office moves, etc.; position is considered part of the office administration rotation (when coverage is necessary).

To be successful in this role, the following will be required:

• Must have relevant technical skills and experience
• Previous experience in either a senior support role or mid-level system engineering role
• Must have strong communication skills
• Strong troubleshooting skills
• Linux, Windows and OSX Operating System exposure.
• Networking and connectivity skills
• MAC/PC maintenance and software installation
• Installation and upgrading of MAC/PC hardware
• Film/VFX Industry experience, a plus.

Additional Skills and Attributes:

• Exhibit a passion for learning new skills, techniques and technologies.
• Have a positive, can-do attitude.
• Good verbal and written communication skills.
• Effectively communicate with people with varying levels of technical knowledge.
• Be able to work autonomously and as part of a larger team in Sydney.
• A keen focus on attention to detail and customer service.
• Ability to work remotely with multiple technical departments in Sydney
• Able to adapt to a fast-paced, high-pressure environment with fluid requirements and deadlines.
• Exhibit a strong interest in technology and the entertainment industry.
• Ability to work under pressure.
• Good organisational skills.
• Good analytical and problem solving skills.
• Ability to “think on your feet” to come up with creative ideas and solutions to technical problems.

Education:

• College, University or industry certification/training in the field of IT.

Please apply if you are eligible to work permanently in the US.