Account Manager

Description

Title: Manager, Strategic Accounts

Reports to: Vice President, Strategic Accounts

Downstream is a community of visionary designers, technologists, graphic and content designers, developers, account managers, and production managers.  Collectively, we are a company on the forefront of brand communication, reaching around the globe, building compelling brand experiences for some of the largest and most dynamic companies in the world.

We are a rapidly growing international company with exciting projects that challenge us to consistently seek out new technologies and methodologies to create the impossible. 

Primary Job Description

The Manager, Strategic Accounts manages the day-to-day sales and service of key accounts in multiple vertical markets as well as identifies and encourages cross-selling opportunities between vertical markets where possible. This role is responsible for developing new business while managing and growing existing business for the company.  You’ll be responsible for developing and retaining Downstream’s existing client base to achieve annual sales objectives, develop, manage and motivate staff by resolving issues, assisting on projects, reviewing and evaluating work methods, and providing necessary training to enhance skill sets. You’ll collaborate with senior staff on proposal/RFP response evaluations and develop comprehensive client service plans to ensure world-class customer service.  Additionally, the role requires new business development expertise including prospecting, lead generation, and networking program experience.

To be eligible for this role you must possess prior relevant experience with a design firm or business development/account management in a related field.  You should be organized and have the ability to multi task.  Experience collaboratively managing a project team through the creative process is a plus.

Essential Duties and Responsibilities

• Strategic thinking to manage, develop and grow business

• Monitor emerging markets for new business prospects

• Become a brand expert for all accounts

• Direct business development within each assigned account and creates detailed scope documents for new projects

• Maintain and cultivate business relationships within accounts and close new business

• Create and deliver opportunity briefs to design and project teams

• Participate in the planning, development and creation of concepts

• Manage external client and internal team expectations on all aspects of projects including timelines, budgets, etc.

• Deliver outstanding client service that forges open, honest and long term client relationships

• Ensure projects are delivered timely, accurately and efficiently and profitably

• Coordinate and facilitate communications with the various project and production teams

• Provide regular account reports and revenue forecasts

• Attend relevant client events and trade shows and participate in industry trade organizations as necessary.

Other Duties

This position also plays a key role in helping Downstream advance short-term and medium-term business goals, including:

• Participating in the development of internal Downstream communications and branding