Customer Support Rep

Description

Gearbox Software is looking for Customer Service Representatives to provide support to our fans and customers. CSRs will answer a high volume of emails concerning our game and company. We need reliable individuals who know how to communicate well, are very enthusiastic about video games (especially first-person shooters), and who are well-versed in games for all modern console systems and current PC Windows technology.

Required Skills and Experience:

o   Ability to work a 40 hour work week

o   Have excellent written and verbal communication skills

o   Ability to handle all customer issues respectfully and professionally

o   Know basic Microsoft Office tools (Word, Excel, etc.)

o   Be able to effectively use web-based email for customer issues and time tracking

o   Be passionate about action, strategy and tactics in games

o   Be at least 18 years of age with a high school degree

o   Live in or near Plano, Texas (north Dallas) - relocation will not be provided

o   Be able to interview quickly and start within 2 weeks

Desired Skills and Experience:

 o   Previous customer service experience

o   Experience playing Borderlands 2 and other Gearbox Software titles