Description
Gearbox is looking
for a talented Helpdesk Analyst to join our team.
This candidate will
be responsible for building and maintaining a stable and high performing
desktop environment for our studio. You’ll be friendly and eager to dive into
any problem thrown your way. You’ll be comfortable with a wide range of
hardware and software, and rarely settle for the default settings. You’ll think
automation first and manual second. This individual must be self-starter and be
willing to handle all manner of tasks with a positive attitude and a minimum of
hand-holding. This position will require you to carry a mobile device and will
occasionally require after-hours and weekend work.
Required Skills and
Experience
·
Strong
history of “whatever it takes”, hands-on support
·
Proven
experience with Windows 7 (or higher) and Mac OS in a networked environment
·
Familiarity
with troubleshooting TCP/IP networking issues
·
Comfort
with upgrading and relocating PC hardware and print devices
·
Understanding
of popular PC and Mac software applications (antivirus, backup, etc.)
·
Experience
supporting and mentoring new employees in proper system usage
·
Outstanding
customer service and interaction skills, both verbal and written
·
Works
well as part of a team in a fun, fast-paced environment
·
Able
to lift 50 pounds of awesome gear
Bonus
points for having knowledge or skills in the following areas:
·
Windows
Server (AD, DNS, DHCP, Exchange)
·
Mobile
devices (Apple and Android)
·
VoIP
or Internet communication systems (Shoretel, Skype)
·
Linux
systems
·
What
you might work on
·
A
system to deploy PCs to employees in less than ten minutes
·
A
developer’s high-end PC with more RAM than you can shake a stick at (you get a
good one too)
·
An
inventory system so you can find anything, anywhere, without leaving your desk
·
Wired
and wireless and VPN problems that defy your Googling skills
·
An
antivirus setup to nuke all malware from orbit
·
All
manner of gaming systems and developer kits