Founded in
1998 with a team of just 30, award-winning Double Negative (Dneg) has grown to
become one of the industry's success stories and is now one of the world’s
largest providers of visual effects for Film (operating from locations in both
London and Singapore with a third facility opening this year in Vancouver).
Dneg collaborates with film makers from the first stages of projects; producing
ideas and concept imagery and developing previs and vfx production plans,
whilst their VFX R&D team create the tools for Dneg artists to produce
ground breaking digital environments, creatures, digital characters and effects
from the real (water, smoke and fire) to the magical.
They have
received awards recognition from the Visual Effects Society (Inception and
Sherlock Holmes), BAFTA (Inception and Harry Potter and the Deathly Hallows
Part 2) and the Academy Awards (Inception).
Most recent
works include Man of Steel, Rush, Captain Phillips, The World's End, The Hunger
Games: Catching Fire, Thor: The Dark World, Transcendence and Godzilla. Shows
currently in production include Interstellar, Ex Machina, In The Heart of the
Sea, Avengers: Age of Ultron, Book of Exodus, Hercules, Hunger Games:
Mockingjay, Terminator: Genesis, Insurgent, Grimsby, Ant-Man and Batman vs
Superman: Dawn of Justice.
Key Purpose of the Job
We're looking for a smart, driven tech enthusiast to join our
Technology team, providing technical support to our 900 employees both
in-house in our central London office and occasionally at on-set
locations. Support includes fault diagnosis and fault resolution of
Linux, Mac OS and Windows desktops, whilst reporting, tracking and
keeping users updated during the process.
You will also provide
support on applications, including email and servers, production
software including the Microsoft Office suite, Maya, Nuke and Houdini.
Working from our Great Portland Street offices, you will join a team of
around 20 staff in the Technology department.
Needs To Do
- Provide technical support via telephone, email, remote control and in person
- Diagnose and resolve problems
- Track faults through our ticketing system
- Ensure that employees are kept up to date with progress
- Answer employees questions
Needs To Know
- Previous experience in a Technical Support role
- Previous experience of working in a customer facing environment
- Ability to diagnose and resolve problems
- Excellent communication skills both written and verbal.
- Experience in the following would be highly advantageous:
- Linux
- MacOS
- Microsoft Office
- Networking
- Hardware troubleshooting
- Creative applications such as Maya, Houdini or Nuke
Needs To Be
- An enthusiastic individual seeking an IT support role within a creative environment.
- Keen to learn - through on the job training and personal study
- Professional in working attitude
- Able to work autonomously and within a teamWork well under pressure and in a fast-paced environment
- Self-motivated
- Good time management and priority handling
- Initiative to find answers to new questions
If you are interested in this position, then please submit your cover lettewr and CV.