Game Community Manager

Description

Are you looking for a team of dynamic and talented people who are passionate about video games? Are you looking for a studio where diversity, open-mindedness and creativity are omnipresent? You’ve found the right place!
Gameloft, the largest mobile-gaming development studio in Montreal, is seeking a Community manager to join its Marketing team.

Gameloft creates games for all digital platforms, including mobile phones, smartphones and tablets (including Apple® iOS and Android® devices), set-top boxes and connected TVs. Founded in 1999 and a top innovator in its field, Gameloft distributes its games in over 100 countries. www.gameloft.com
Main Tasks and Responsibilities

The Game Community Manager (GCM) closely collaborates with all the members of the Game Team (Product Managers, Game Monetization Managers, Production teams, Social Game Designers, etc.) to define the Community Management strategy in their games, from conception to Game Evolution and execute it.

Define Community Actions
•    Identify trends/topical market research on both internal & external channels and report to internal teams, in condensed and analysed summaries
•    Act as the Community Management expert with the Product Manager
•    Create content for animating the communities of their games (whatever the channel) and define clear objectives to perform

Implement community actions
•    Be responsible for the community management activity of their games whatever the channel: in game, Facebook, forums, Twitter, Games’ pages on the App stores
•    Run animations for the community: editorial, contest, polls or any other content in order to capture the interest for each gaming community and contribute to a better engagement and viralization
•    Network with community members and identify community leaders. Train and empower community leaders to participate on a more significant engagement level
•    Provide customers support in order to help them in their needs

Monitoring & Reporting
•    Identifies and reports trends in usage and advises the Game Team on potential opportunities
•    Monitor discussions, resource postings, and trends within the community of their games on internal & external channels including stores
•    Monitor and measure the success of community engagement (i.e number of fans, engagement, reach, and any other pre-defined KPI) reporting to Product Managers and sharing with all the game team members
•    Report activity, results to the Product Manager (local) and Consumer Relationships Manager (Paris HQ) on a regular basis

Requirements and expectations:

•    1 to 3 years of experience in community management or social marketing and/or blogging and/or copywriting  
•    Passion for games and nice to have: a good video game experience (knowledge of game styles and gaming experiences)
•    University diploma in Marketing, Communication, Foreign Languages a plus
•    Excellent command of English language, both verbal & written is a must (second language is a BIG plus)
•    Computer Literate (Internet Browsing, Windows, MS Office with emphasis in Excel)
•    Outstanding communication skills with an ability to think out of the box
•    To work accurate and with eye for detail
•    To have a pleasant and friendly style and a proactive attitude
•    To be a team player
•    To demonstrate ability to cooperate with a wide variety of people

Only selected candidates will be contacted. Your CV will be saved in our files for a period of 6 months. Thank you for your interest in Gameloft.


Why work for Gameloft?

•    Join one of the most exciting sectors today and collaborate on projects with partners and clients that include Apple, Microsoft, Nokia, Google, Nintendo, Samsung, Marvel and others
•    Experience an exceptional, dynamic, challenging and motivating working environment within a fast-growing company
•    Opportunity to learn in a professional environment with passionate people
•    Work in an open working climate with dynamic teams from around the world where you can communicate with colleagues from other countries and cultures on a daily basis
•    Enjoy excellent local working conditions and benefits (high-quality office space, group insurance, discount with different companies, etc.)
•    Flexible hours, paid personal days, and 3 weeks of vacation for a better work/life balance