(Junior) Customer Service Representative - English

Description

We are currently offering a position as a

(Junior) Customer Service Representative - English (m/f)

Goodgame Studios is Europe’s fastest growing gaming company and one of Germany’s most successful technology businesses. With more than 800 employees at our headquarters in Hamburg we develop innovative online games which are played by more than 190 million players in 25 languages across more than 200 countries. Our talented, motivated team of experts and newcomers forms the basis of our success. Become a part of the success story and apply now!

As our (Junior) Customer Service Representative (m/f), you will deal with questions and problems from our users. You are the voice of the company and also the first point of contact for our player community. You will use our ticket system to answer a wide range of customer inquiries relating to our products, thus helping to improve our customers' satisfaction.

Your job:

• Be on hand to help and advise our players through different communication channels (email, forums and chats)

• Get to know our games inside out so you can answer any questions from our player community

• Respond to player questions by finding quick, unbureaucratic solutions to technical problems and bugs

• Work in close cooperation with other departments: Give feedback to our game designers and report bugs to colleagues in the live bug analysis department

• Your goal is to encourage even more loyalty to our games among our players by providing outstanding service

Your profile:

• You have native-speaker level knowledge of English, knowledge of German and other languages is an advantage

• You are open, friendly and a genuine team player

• You're able to retain an overview of the situation even when there are lots of customer inquiries to deal with

• You have already gained professional experience in dealing with customers (online, or also in the catering, hotel or sales industries etc.)

• Ideally you are a gamer yourself and are passionate about our games

We offer:

• An exciting job where you can assume responsibility and develop professionally

• A dynamic team with friendly, highly-qualified colleagues from all over the world

• Strong, sustainable growth and fresh challenges every day

• Flat hierarchies and short decision paths

• A culture of mutual respect and an outstanding working environment

• Further training with workshops, language courses and technical reference works, a healthy work-life balance, regular team events, sporting and leisure activities and much more!

Hamburg is one of the most beautiful cities in the world and provides a fantastic range of leisure activities as well as a great nightlife. A maritime atmosphere and its Hanseatic cosmopolitan flair enable an especially high quality of life – and safety. We will make relocating simple, help you find a flat, offer you a German course, and make it easy for you to get to know your new home town.

Please send your application (cover letter, your CV, and your references) and your salary requirements.