Description
As a global leader in 3D design, engineering, and entertainment software, Autodesk helps people imagine, design, and create a better world. Autodesk accelerates better design through an unparalleled depth of experience and a broad portfolio of software to give customers the power to solve their design, business, and environmental challenges. In addition to designers, architects, engineers, and media and entertainment professionals, Autodesk helps students, educators, and casual creators unlock their creative ideas through user-friendly applications.
Job Title: Premium Support Specialist: API Maya/Max/MotionBuilder
Location: Venice, Ca
Requisition Number: 14WD15243
As a member of the Autodesk Premium Support & Services organization, the Premium Support Specialist will deliver direct application programming support to Autodesk customers for Autodesk’s Media & Entertainment (M&E) products. The successful applicant will have a good grounding in C++ and object-oriented techniques, and show an aptitude for self-learning and problem-solving. This position provides the highest level of technical support for Autodesk Customers, and requires a detailed understanding of Autodesk M&E products, with a focus on Autodesk® Maya®.
A Premium Support Specialist's primary responsibility is to provide technical support to external customers and internal staff. A Premium Support Specialist works with our most advanced 3D products, resolves and document technical issues, and reports product enhancements to our Product Development teams.
Essential duties and responsibilities:
• Provide technical support to customers as well as internal staff, through web interface, via email and phone as appropriate.
• Document problem resolutions in the knowledge database.
• Provide guidance to team members researching technical issues.
• Research, verify, and generate detailed defect reports and wishlist requests.
• Work with development teams during product development cycle to ensure quality control.
• Perform customer visits for provision of API support/expertise.
Required Experience:
• Strong experience of C/C++ using Microsoft Visual Studio in a Windows environment and/or using GCC on Linux (OSX is a plus).
• Knowledge of object-oriented design and programming concepts.
• Experience troubleshooting software and hardware problems.
• Prior experience of developing applications using Autodesk technologies an advantage, but is not required.
• Bachelor's degree or equivalent experience in Industrial Design, Computer Science, or related field.
Required Skills:
• Fluency in English.
• Excellent verbal and written communication skills; ability to convey complex technical details coherently.
• Strong customer service skills including phone etiquette and conflict resolution.
• Strong troubleshooting and analytical skills.
• Ability to present technical information to a live or virtual audience.
• Must be decisive, self-motivated and proactive, possessing strong desire to learn.
• Excellent Team player enjoying supporting and interacting with other members of a shared responsibility team.
Desired Experience/Skills:
• Advanced knowledge of Autodesk® Maya® and/or as well as other Autodesk M&E® products.
• Linux or OSX experience.
• Experience with MEL scripting and/or Python scripting
Autodesk is proud to be an equal opportunity employer and considers all quali?ed applicants without regard to race, gender, disability, veteran status or other protected category.