Customer Experience Designer

Description

Are you looking for a team of dynamic and talented people who are passionate about video games? Are you looking for a studio where diversity, open-mindedness and creativity are omnipresent? You’ve found the right place!

Following the development of many successful titles on iPhone such as the Modern Combat, Dungeon Hunter, Gangstar and Asphalt franchises, Gameloft Montreal is currently seeking a Customer Experience Designer to collaborate on its next generation of iPhone, iPad and Android games.

Gameloft creates games for all digital platforms, including mobile phones, smartphones and tablets (including Apple® iOS and Android® devices), set-top boxes and connected TVs. Founded in 1999 and a top innovator in its field, Gameloft distributes its games in over 100 countries.

Main Tasks and Responsibilities

As a Customer Experience Designer, your job will be to make sure that the consumer’s service experience is at the heart of the game.

Integrated into the game’s creation team, you will be in charge of designing an engaging pathway for players, with customer psychology as a main focus, making sure everything is aligned to reach that goal: ergonomics, difficulty tuning, amount of free resources granted, and the presentation of paid items that are proposed.

Your daily tasks will include, but are not limited to:

•    Directing teams in the best user-experience practices by setting out guidelines for use throughout the development phase
•    Providing relevant insight into human behaviour in order to shape gameplay and customer experience
•    Performing analyses on all aspects of gameplay
•    Ensuring that discussions with the creative teams lead to applicable proposals that account for gameplay and production constraints
•    Describing the solutions in the game design documents (wire frames, functional specifications, storyboards, etc.) that will guide production
•    Improving existing playtesting methodologies while incorporating novel techniques to improve the best practices

Requirements:

•    Graduate degree in Psychology (or an equivalent field)
•    Empathy
•    Strong communication skills, ability to convey feedback and ideas in comprehensive, clear and visual messages
•    Interest in the gaming industry

Only selected candidates will be contacted. Your CV will be saved in our files for a period of 6 months. Thank you for your interest in Gameloft.

Why work for Gameloft?

•    Join one of the most exciting sectors today and collaborate on projects with partners and clients that include Apple, Microsoft, Nokia, Google, Nintendo, Samsung, Marvel and others
•    Experience an exceptional, dynamic, challenging and motivating working environment within a fast-growing company
•    Opportunity to learn in a professional environment with passionate people
•    Work in an open working climate with dynamic teams from around the world where you can communicate with colleagues from other countries and cultures on a daily basis
•    Enjoy excellent local working conditions and benefits (high-quality office space, group insurance, discount with different companies, etc.)
•    Flexible hours, paid personal days, and 3 weeks of vacation for a better work/life balance