Community Manager

Description

The Community Manager will manage the day to day operational activities surrounding the reporting and administering of online communities for our games – including official websites and social media channels. While working in a cross-functional team the Community Manager keeps the online community engaged and grows the community base. This individual will effectively utilize knowledge of our games and community to assist the Marketing/PR Department with ideas and designs that will work to drive revenue.

Responsibilities:

• Assist and oversee community channel pre and post launch and help foster and build community-generated content, forum discussions, downloads, and other interactions
• Collaborate with internal departments to ensure that community feedback is addressed
• Help develop community assets such as game videos, podcasts, developer interviews, product updates
• Maintain consistent presence and promote user-friendly environment on community message boards
• Work in collaboration with the Quality Assurance and Customer Support teams to ensure a positive player experience
• Help conduct private and public tests to gather community feedback that will help improve final product quality
• Draft and distribute community reports including community reaction, metrics, and research
• Assist with the company's involvement in trade shows, exhibitions, and other events
• Assist other members of the community team with community-related tasks
• Generate reports regarding the online community and customer reviews; analyze the results