Multimedia Project Manager

Description

SYNOPSIS      

SHL, the CEB Talent Measurement Solution, is the leading global provider of psychometrics and consulting solutions.  The Simulations, Animation, and Multimedia (SAM) team plays a pivotal role in the ongoing delivery of client solutions through a range of standard and custom multimedia service offerings, including video, animation, and interactive technologies.  These solutions enable our clients to evaluate candidates for hiring, promotion, and/or training purposes in an engaging format.

The Multimedia Project Manager will be responsible for the delivery of large-scale, complex multimedia-based projects and for developing project management capabilities within the SAM team.  The primary focus will be on projects in the Americas, but opportunities for managing projects outside the Americas are likely.

Internally, the consultant will be required to establish effective relationships with:

• Vendors/Suppliers and Independent Contractors – to ensure the successful scoping, pricing, and delivery of multimedia projects.
• SHL Professional Services teams - to ensure the efficient and effective delivery of our projects to clients.
• SHL Sales teams – to work with the appropriate Account Manager for each project to ensure successful delivery and interaction with the client.
• SHL and Client Technology teams – to ensure the IT components of client projects are properly scoped out and delivered.

Externally, the Multimedia Project Manager will be responsible for representing SHL effectively to both clients and suppliers/contractors.  A significant portion of the multimedia work completed will be outsourced to suppliers all over the world (mainly UK and US), thus the ability to manage suppliers/contractors is critical to effective performance.

PRINCIPLE ACCOUNTABILITIES

1. Track and coordinate high-priority, high-impact projects and additional projects as prioritized.
2. Create and maintain project plans and manage progress of key project deliverables and critical dependencies across multiple projects/project types.
3. Develop and maintain effective working relationships with external suppliers, vendors, and/or contractors.
4. Support Sales and Professional Services teams with general services and specific client opportunities.
5. Coordinate with/update internal groups and workstream leaders to confirm project delivery timelines, resource allocation, and project status, and ensure project is on track.
6. Track project scope; identify and address/escalate issues, disputes, or objections that may impede success.
7. Facilitate project meetings and communicate ongoing project status to clients, stakeholders and collaborators.
8. Manage project execution to ensure adherence to budget, schedule, and scope.
9. Compile information about existing processes.
10. Work with managers and stakeholders to identify, communicate and document process gaps (e.g. as evidenced by recurring issues) and suggest solutions and approaches.
11. Manage documentation (e.g., project plans and templates, budgets, new/updated processes, checklists or work breakdowns).
12. Attend and participate in departmental and inter-departmental meetings.
13. Communicate to management regarding project status.
14. Support upskilling of Professional Services and Sales teams in the sale and delivery of multimedia-based solutions.
15. Maintain awareness of advancements in multimedia.
16. Perform additional tasks as necessary.