Community Lead

Description

Nexon America, Inc. is the North American subsidiary of Tokyo-based NEXON Co., Ltd., a pioneer of interactive entertainment software and a world leader in free-to-play massively multiplayer online games. Nexon America titles include: MapleStory, Mabinogi, Combat Arms, Dungeon Fighter Online, Atlantica Online, Vindictus and Dragon Nest.

Nexon America is committed to offering competitive benefits and perks including but not limited to healthcare coverage, paid holidays, year-end break, matching 401K program, flexible paid time off, company-paid team outings, subsidized onsite gym membership, language courses, massage chairs, free Starbucks coffee, vending snack machines and much more!

Job Description:
The Community Lead is responsible for building and managing a strong online gaming community for the games. This includes moderating and monitoring forums, designing community engagement programs and reporting community issues.

• Provide comprehensive reports on community feedback, issues, concerns and trends to stakeholders in order to address the communities’ needs
• Constantly monitor and moderate user generated contents within our forums, and social media outlets to maintain positive environments for our players to participate in
• Lead the creation of content and message to be published through our websites, forums and social media outlets; lead the design and execution of designated games (or all) of our community engagement programs with internal teams.
• Manage our relationship with our community partners, such as fan sites, external forums and social media destinations for our brands, as well as every volunteer network
• Consistently stimulate the conversation across all departments regarding NxA's community strategy, and ensure all departments are working towards developing a clear and healthy relationship with our communities
• Be a mentor and provide guidance to Community Representatives to empower them to be more aligned with company's goals and objectives using best practices. (for Leads only)
• Fulfill special projects or tasks as directed by supervising manager or director
• Other duties as assigned