Community Representative

Description

A CAREER WITH THE MMOG INNOVATOR AND DEVELOPER/PUBLISHER OF LEADING FREE-TO-PLAY ONLINE GAMES

Nexon America, Inc. is the North American subsidiary of Tokyo-based NEXON Co., Ltd., a pioneer of interactive entertainment software and a world leader in free-to-play massively multiplayer online games. Nexon America titles include: MapleStory, Mabinogi, Combat Arms, Dungeon Fighter Online, Atlantica Online, Vindictus and Dragon Nest.

Nexon America is committed to offering competitive benefits and perks including but not limited to healthcare coverage, year-end break, subsidized onsite gym membership, language courses, massage chairs, free Starbucks coffee, vending snack machines and much more!

Job Description:

The Community Lead is responsible for building and managing a strong online gaming community for the games. This includes moderating and monitoring forums, designing community engagement programs and reporting community issues.

• Provide comprehensive reports on community feedback, issues, concerns and trends to stakeholders in order to address the communities’ needs.
• Constantly monitor and moderate user generated contents within our forums, and social media outlets to maintain positive environments for our players to participate in.
• Actively participate in the creation of content and message to be published through our websites, forums and social media outlets; lead the design and execution of designated games (or all) of our community engagement programs with internal teams.
• Assist with our community partners, such as fan sites, external forums and social media destinations for our brands, as well as every volunteer network.
• Consistently stimulate the conversation across all departments regarding NxA's community strategy, and ensure all departments are working towards developing a clear and healthy relationship with our communities.
• Other duties as assigned.