Customer Relations Supervisor

Description

A CAREER WITH THE MMOG INNOVATOR AND DEVELOPER/PUBLISHER OF LEADING FREE-TO-PLAY ONLINE GAMES.

Nexon America, Inc. is the North American subsidiary of Tokyo-based NEXON Co., Ltd., a pioneer of interactive entertainment software and a world leader in free-to-play massively multiplayer online games. Nexon America titles include: MAPLESTORY, MABINOGI, COMBAT ARMS, DUNGEON FIGHTER ONLINE, ATLANTICA ONLINE, VINDICTUS AND DRAGON NEST.

Description:
The Customer Relations Supervisor will assist in overseeing the Customer Relations department. He/She will train new employees, and assign all duties that are relevant to Customer Support. This person will also provide customer support by checking and answering all emails, prioritize, and report to appropriate departments for finding and providing solutions for the players or for other departments such as Live Game Production, Community and Fraud. He/She will participate in all duties as supervisor. This person will directly report to the Customer Relations Manager.

Major responsibilities:
Assist in overseeing the Customer Relations department.
Train new employees and assign all duties that are relevant to Customer Support.
Investigate and document daily problems and technical issues and disseminate to appropriate departments for solutions and follow up.
Review all documentation of game/technical/investigation issues from department.
Manage the team’s primary software support tool.
Attend regular team/department meetings.
Assist in developing and updating processes and procedures for Customer Relations department according to need.
Any additional tasks as assigned by the Customer Relations Manager.