CIVILIZATION COMMUNITY MANAGER

Description

Overview:
The Civilization community manager will be responsible for overseeing the Civilization franchise in-game communities. This role will communicate daily with fans, helping them with technical and other in-game issues, as well as collecting relevant data from gamers and reporting back to the internal team for future game improvements. The Civilization community manager will be responsible for tracking and assessing mods and other technical additions within the Civilization community and should have a Computer Science degree and a background in PC game mods as well as online gaming communities (Knowledge and comfort with Facebook or other social games are a plus.)

Responsibilities:
• Manage in-game Civilization communities and interpret customer issues and requests and return with concise instructions and explanations
• Understand technical information and be able to pass it along to relevant parties for escalation and further analysis, including keeping an on-going document of user requests, bugs, and other pertinent data
• Track, assess, and implement mods and other in-game augmentations
• Be the liaison between the Civilization in-game community and the 2K team