School of Cinematic Arts - DMT - Support
Los Angeles, California
USC’s
School of Cinematic Arts is seeking a Computer Services Consultant II
to join its Technical Support team in Creative Technology. The School
of Cinematic Arts is the premiere school for the study of cinematic arts
and provides instruction in production, post production, animation,
interactivity and gaming, writing, producing and cinema studies. The
facilities include state-of-the-art editing labs, animation labs, visual
effects labs, interactive studios, scoring and mixing stages, film
stages, and theatres, including a 55-seat IMAX theatre.
The
Computer Services Consultant II will be a member of the Technical
Support team responsible for end-user support and equipment maintenance
of all audio-visual systems, computers and software used in the school’s
instructional spaces.
The ideal candidate will have hands-on
experience supporting end-users and advanced technology in the
entertainment industry (production, post-production, visual effects,
animation, gaming, interactive media and/or audio-visual spaces.) The
candidate should possess excellent technical troubleshooting and
customer service skills and be adept at supporting A/V equipment. The
role also requires a strong working knowledge of media production
software and both Mac and Windows computer support. Programming,
scripting or database skills are a plus.
There are 2 positions available: a day
shift and evening shift. Candidate must be flexible and available to work morning, mid-day or
evening shift as needed. Day shifts are typically 9:30AM to 6:00PM with
one hour lunch. Evening shifts are typically 12:00PM to 8:30PM with a one hour
lunch.
Responsibilities:
- Provide Tier 1
and Tier 2 technical support for all audio-visual equipment, computers
and software used in classrooms, labs, theatres and specialized spaces.
- Assist with deployment, maintenance, upgrades and inventory of all audio-visual equipment, computers and peripherals.
- Support on-site events and meetings.
- Maintain user accounts, permissions and quotas.
- May assist with training and supervising of student workers.
- Create procedures and documentation and provide technical training/presentation for students, faculty and staff.
Minimum Qualifications:
Industry experience in two or more of the following areas:
- Post-production
and editing. Experience with Avid Media Composer, ProTools and Adobe
Premiere Pro including software troubleshooting, ingest, exporting,
codecs and production workflows. Hands-on knowledge of creating
deliverables including DCPs. Working knowledge of Avid Workspace
management and maintenance on a centralized SAN storage device. Ability
to streamline and automate workflows by batching or scripting.
Experience with color correction and color calibration.
- Audio-Visual
support including cinema projectors, A/V racks, conference rooms and
AMX/Crestron control systems. Skilled at troubleshooting, calibrating
and optimizing A/V systems. Experienced with DCPs, KDM management,
media ingest, A/V switching and control, A/V signals, racks and
cabling. Knowledgeable with color management and color calibration.
Experience with 2K and 4K projectors including Christie, Barco and IMAX.
- Software
programming and scripting. Experience using command line tools for Mac
and Windows. Ability to create or edit scripts and programs in batch
script, shell script, power shell, python, Visual Basic, HTML, MEL, C#
or C++. Working knowledge of software development tools including
versioning systems. Experience creating and automating processes and
pipelines in the media or gaming industries.
- Animation
and Visual Effects. Experience with software such as Maya, Cinema4D,
Photoshop, After Effects, Nuke, TV Paint and Toonboom. Experience with
render farms and render management, software installations, file
management, project optimization, workflows and troubleshooting.
Working knowledge of VR, AR, and stereoscopic 3D. Ability to create or
edit batch, python, MEL or HTML scripts to automate processes.
- Advanced
entertainment and gaming technologies. Experience with VR/AR, motion
capture, green-screens, visual effects, game design and/or game
development. Experience installing and troubleshooting cutting-edge
technologies in the entertainment and gaming industries.
Preferred Experience:
- Bachelor’s Degree in computers, engineering, science, math, information technology, or entertainment technology fields
- 3+
years’ experience in a technical support role in the entertainment or
gaming industry (Mac and Windows, media production software,
audio-visual systems)
- Proficiency in two or more of the following areas:
- Post-production and Editing
- Audio-visual equipment used in the entertainment industry
- Software programming and scripting
- Animation and Visual Effects
- Advanced entertainment and gaming technologies
The pay rate for this position is $25.64-$32.30 hourly; $50,000-$63,000 annually; 37.50 hour work week.
Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education
Minimum Experience: 2 years
Minimum
Field of Expertise: Knowledge of computing environments. Experience
with networks, workstations, wireless communication, security software
and procedures. Working knowledge of associated hardware, software,
operating systems, and peripherals.
USC is an equal opportunity, affirmative action employer. All
qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, protected veteran status, disability, or any
other characteristic protected by law or USC policy. USC will consider
for employment all qualified applicants with criminal histories in a
manner consistent with the requirements of the Los Angeles Fair Chance
Initiative for Hiring ordinance. We provide reasonable accommodations to
applicants and employees with disabilities.